NuMe
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NuMe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NuMe has 2.0 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 32mm was my favourite, Among the lustrum set, It curled my hair nicely.
Cons: Horrible customer service, Dont try to accommodate their customers, Quality is so poor it is unusable.Recent recommendations regarding this business are as follows: "Stay away.", "Don’t buy the octowand!", "Don’t waste your money".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NuMe has 2.0 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 32mm was my favourite, Among the lustrum set, It curled my hair nicely.
Cons: Horrible customer service, Dont try to accommodate their customers, Quality is so poor it is unusable.Recent recommendations regarding this business are as follows: "Stay away.", "Don’t buy the octowand!", "Don’t waste your money".
Most users ask NuMe for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top NuMe Reviews
"Straightener"
I got a straightener as a present and would like to exchange it for a different one. I still have not hear back from anyone.
"Nothing Good to Say"
I recently submitted a 1 star review on their site. It was never published, I have been checking everyday for the past week. However, they have published 5...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nothing Good to Say
User's recommendation: Stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Item not received
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Item not received
Straightener
Preferred solution: To exchange my product for a different one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Angry customer
- It curled my hair nicely
- Quality is so poor it is unusable
Preferred solution: Full refund
User's recommendation: Don’t buy the octowand!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Melting paint on 2 NuMe flat irons
- Quality is so poor it is unusable
Preferred solution: Full refund
User's recommendation: Don’t waste your money
Marana, Arizona
Octowand No Support
The company and I emailed back and forth trying to track down the proof of purchase and finally settled on one of the names of the gift givers. I am not sure if this lead them to the original payment proof or not, however, they offered to charge me $29.99 to replace...
I have a number of other wands, so just put it away and started using the older, cheaper ones. Just this week, I decided that I want to get it fixed and use it for Halloween, when I emailed the company, they said they need proof of purchase to further assist me. I told them it was a gift and that it only worked for 6 months. They said they cannot help me until I can provide proof of purchase and offered to search my gift givers email address and names.
At this point, the issue is not looking like it will be resolved as the unit was purchased on Amazon and over a year ago. I am very frustrated with their lack of support and don’t understand how they expect to get lifetime customers when they are clearly selling shotty products and will not help their customers repair or replace them.
I would even be willing to pay to have the base unit fixed, but I will certainly NEVER buy another NUME product. I am very disappointed and should’ve done my research on this product before asking for such an expensive wand.
Hi there, we're so sorry to hear that your issue was never resolved! We usually do require a NuMe order number or valid proof of purchase to be eligible for our warranty.
We understand though that yours was a gift from over a year ago so when you get a chance, please provide us with the ticket number on the subject line of your previous correspondence with our customer care team so we can sort this out for you asap. Thank you so much, we look forward to hearing from you!
Overpriced for the products you receive
I did research online when I bought my NuMe flat iron and curling wand set. People seemed to love how well the products worked, so I decided to give them a try.
Based on the reviews I expected salon-quality products. The products I ordered did not work nearly as well as I expected them to. The flat iron doesn't get my hair completely straight, which is a huge letdown. I have very fine, moderately wavy, hair.
If it doesn't work for me, I can't imagine it working on thick or curly hair. The curling wand I purchased worked okay when it was still functional. Nothing to rave about, but it was just fine. The wand handle has three interchangeable wand attachments that are different sizes.
The mechanism that locks them in place is two small plastic pieces in the handle. One of these pieces broke after a month or two of having the product, rendering the wand completely useless.
I'm so disappointed. I wanted to like NuMe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Flat iron heating to highest setting on low temperature
Resolved: Don't love it, can't return it
Nume agreed to a one-time full refund for the products I purchased and did not like.
All of these were underwhelming at best. Straightener made my hair frizzy after like 20 min, blow dryer doesn't get hot enough on the low setting, and the curling want feels like a toy and also makes my hair frizzy. According to NuMe's website, since I bought these things with a discount code, they are nonrefundable. So I'm apparently stuck with $300 worth of extremely disappointing products.
Don't buy from them. In this day in age it's just not worth it to buy from anyone who doesn't do free shippings and returns.
- Packaging was nice
- Horrible return policy
My husband ordered for my bday on february a travel kit wich i was in love with it. After 4 times that i used the hair straighner it broke on side like a crayola i called and i had send more thAn 4 emails and no one can get me a solution! This is crazy;( we lost 325 dollars
Don't trust NUME
Broke Twice: Don't Waste Your Money
I bought the Titan 3-Barrel set three years ago. I loved that I could switch between the different sizes and overall my curls always turned out great.
Unfortunately, not even a year after buying the product, it stopped working. It wouldn't heat up, and I maybe used it once a month. Regardless, I decided I would give it another try because I liked the results. The second time around I bought the 1 inch magic wand that changes temperatures.
I took it on a trip to Italy. The product is dual votage, and I used the appropriate plug. Not even a few weeks after returning to the U.S., the wand would blink red or it would heat up and then get cold.
I used this wand less than 30 times before I had issues. I won't waste my money on this product ever again.
Broken when it arrived
Wtf Nume
Hi there,
I'm so sorry to hear about the troubles with your tool! We'd love to sort this out for you.
If you could please email us directly with your order details so we can make arrangements to send you a replacement.
We can be reached at info@numeusa.com. Thank you!
Dissapointed
Hi there,
I'm so sorry to hear about the troubles you've experienced with your NuMe tool. : We'd love to help you out here so please contact our customer service department directly with all of your order details so we can further assist you with this.
We can be reached at info@numeusa.com.
Thank you so much! We look forward to hearing from you.
Broken when it arrived
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Hi there, We're so sorry for the inconvenience. We do offer a 90 day exchange policy provided you have a NuMe order number (or can help us locate the order number if yours was a gift).
If possible, please livechat us on our official website during our business hours (Monday - Friday from 9 AM - 4 PM PST) so we can further assist you with an exchange :) Thank you! Best wishes, NuMe