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NuMe - Terrible customer service

I bought a 32mm magic wand and it completely stopped working! Reaching out to Nume was near impossible and I tried on different platforms like email and Instagram, but no answer. It's sad to spend 110$ plus shipping and duties and have the product last only one year...
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
#1075772
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NuMe - Seriously :(

Why when I turn on my nu•me magic wand (25mm) does it turns red and says Err. Does anyone know how to fix this problem.? Please and thank you.
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1054174
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Nume curler

Stopped working out of nowhere
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1048689
So I loved my nume wand until the heated part the wand fell off from the base, and almost burned my face!! It took me multiple emails over 2 weeks to get someone to actually respond, and once they did they told me to pay to ship it back, and then they would evaluate to...
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2.8
#1032829
First I didnt want to purchase the NUME products but my daughter insisted that she wanted the NuMe Octowand 8 Barrel Curling Iron Set and Nume Blowout Boutique Set Hair Dryer Ionic Megastar flat iron turquoise . She pursued me that their the best items and have the...
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#1010006
I bought the Nume 8 in 1 styling wand on Nov. 15th of last year. I havent had a single problem with it until yesterday the on/off switch just stopped working. I tried a different outlet and still wasnt working. I spent $200 on a wand that lasted not even 3 months.. I...
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#1005359
Loved my Nume 5 in one curling wand. Plugged it in one day and it popped! The wand blew out and is no longer working. I checked the outlet and it was working perfectly. Plugged the wand back in the outlet and it didn't heat up, indicator light did not turn red. Waited...
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#999546
I got my NuMe Titan 3 for Christmas last year and it worked great! Well at least for like 3 months until it stopped heating up properly. I had to for the longest time position any of the wands on the main cord at weird angles just for it to even heat up a little!! Now...
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2.3
I liked
  • Products and the packaging is great
I didn't like
  • Titain 3 when it stopped working
#995216
BUYER BEWARE! Bought a defective curling iron from Nume. The unit heats erratically and I keep getting an "ERR" message on the LCD display. I followed all the steps in the troubleshooting guide, but I can't get the unit to hold heat. Tried to contact Nume for...
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1.0
#993859
I am shocked that Nume checks this site. I was trying to contact them but none of their websites worked and no one answered the phone. About a week ago, I got an email from Nume asking me to contact their customer service directly. They wanted to replace the product....
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Anonymous
Anonymous

How did you get ahold of them? My wand blew up and caught on fire while I was using it!

3.3
#992652