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Bought the lustrum set and loved it for 2 months. Then the swivel cord stopped working and now i have to hold it in a certain position for it to heat up. Not worth the money for how long it lasts, Poor quality, Would love a replacement or refund. Out money and no...
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NuMe
NuMe
NuMe Verified Representative

Hi. Thank you for sharing your feedback and I'm sorry to hear that you were not able to enjoy your tool for very long. Our products are some of the best quality tools in the i...

Anonymous
***ed

OK I thought I had done something wrong. I bought the same set only had it for about 4 months and it keeps turning off. I also have to hold the swivel cord a certain way. I pa...

Resolved

I have never had a bad experience with any curling or straightening products before. The NuMe 25mm curling want (titanium) burned my hair SO bad I had to chop it off and watch it break out for months. It was a traumatizing experience and I lost so much hair. I will...
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user55364982
user55364982

Following my complaint, Nume contacted me and were very kind to send out another curling wand, this time it was ceramic, to ensure that it wouldn't be damaging to my hair (fre...

NuMe
NuMe
NuMe Verified Representative

As with any beauty product, it takes finding the right tool for your hair type to find the match made in heaven. If the power of the Titan 3 is overwhelming for your hair type...

#942055
I bought this product thinking because of the high price it would be worth it and better than my drug store flat iron. Wrong! The packaging and shipping time was fine but the flat iron has ruined my curls and my hair. My curls were fine even when I was using a regular...
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NuMe
NuMe
NuMe Verified Representative

Hi. Thank you for taking the time to share your feedback and I am sorry to hear that you are not loving your new iron. Our tools are made from high quality materials, unlike d...

3.5
#937059

Nume Flat Iron Review

NuMe
#917340
2.1
Details
I ordered two flat irons and only received one. I can't reach anyone by phone or email. Haven't heard back from anyone. I'm out 180.00. I'm will be getting some help with this probably from the media. Horrible company!!!
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Nume Titan 3 Review

NuMe
#820737
1.0
Details
Terrible company! You will never get a human on the phone. The titan 3 has buttons in the exact spot your hand lies, so you turn it off every time you use it. The style setter burns even healthy hair off. This company will double charge you, send more products without your consent, and does not accept returns. Buy a chi and forget you ever heard of this terrible company.
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Nume 32 Mm Magic Curling Wand Review

NuMe
#773606
It took over 4 wks to receive my curling wand and on receipt of it,it does not work.I have emailed them several times stating the item is faulty and to ask for a replacement to be sent,they are ignoring all my emails and given that i live in the uk i doubt there is much else i can do.Just some decent customer service and acknowledgement of my emails would be nice.
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Nume Curling Wand Review

NuMe
#770930
1.1
Details
I ordered two wands during Black Friday when they had huge savings, which was almost 3 months ago now. I've received one wand but one never arrived and I have emailed and emailed and then they claimed they lost the reshipment! the company is *** from all the reviews I've seen! how can taking people's money and not delivering the product be legal?
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I HAVE TRIED TO CALL NUMEROUS TIMES AND NOBODY ANSWERS THE PHONE. MY ORDER HAS BEEN PROCESSING FOR OVER 2 WEEKS BUT IT DOESN'T TELL YOU WHY IT HASN'T SHIPPED. YOU HAVE TO COMPLAIN AND COMPLAIN FOR THEM TO EVEN RESPOND TO YOU. EMAILING IS NO HELP BECAUSE THEY GIVE YOU...
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NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

1.0
#903842
I had placed an order a few days ago and it was saying that there was a link error when I tryed to confirm my order so I kept trying but nothing so I thought nothing of it until my bank called me because they saw the amount of transactions that were done but my bank...
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NuMe
NuMe
NuMe Verified Representative

Hi, can you please let me know if your situation was handled properly? I know it was quite a few months ago and I am hoping that the transaction/charges were voided. You can r...

NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

1.0
#842354
NuMe - Lustrum Curling Iron Review from Birmingham, Birmingham
I purchased a Lustrum set 4 months ago. My favourite one amongst them was the 32 mm wand. It was working fabulously while I was in India. Now I'm the middle east and for some odd reason the 32 mm won't heat up while all the others will. I tagged nume style on my...
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NuMe
NuMe
NuMe Verified Representative

All NuMe tools purchased from our site or authorized re-sellers come with a 1 year Limited Manufacturer's Warranty, which allows you to replace and continue to use the tools y...

3.6
I liked
  • Among the lustrum set
  • 32mm was my favourite
  • That it curls my hair just the way i want it
#831916
I ordered a black Titian 3 set and received a pink Titian 3. I'm not a big fan of pink so I wanted to exchange it for a black set. The customer service rep Denise for an exchange. She told me she would give me 15% off the pink set I was sent. I didn't want that. She...
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NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

1.3
I didn't like
  • Mistake in order
#830672
I bought a hair straighten from this company several years ago and it stopped working after 2 months of use. I should have tried to exchange it right away but life happened and I thought well it has a 5 yr warranty. Needless to say, the company has changed their policy...
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NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

1.2
#828219
I just want to start off by saying this is my first time ever writing a review for a company. I felt I had to because of such horrible customer service. I bought the curling wand with the three size barrels. I loved the way it curled and had no complaints until about 3...
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NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

2.0
I didn't like
  • Worst customer service
  • Quality or customer service
#825945
I received the NuMe Lustrum wand set as a Christmas present, along with a coupon that guaranteed $110 off of my next purchase. The card the deal came on had an expiration date (which has not been met yet) and did not mention anything about a minimum price I had to pay...
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NuMe
NuMe
NuMe Verified Representative

Hi Dani. We usually try to extend our customer favorites to allow our customers to take advantage of amazing deals and get the tool they have their heart set on. It is very ra...

NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

1.8
#813461