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Resolved

I would first like to express my anger at the YouTube beauty community for promoting such a poor company and inspiring interest in girls and women around the world to order from this absolute scam of a "business." NuMe customer service, in not so many words, is horrid....
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NuMe
NuMe
NuMe Verified Representative

In the past NuMe has been one of the many companies impacted by the high volume of inquiries during the holiday season. We have learned greatly from our expiernec and those of...

Anonymous
Anonymous

I watched multiple beauty gurus use the NuMe products, heard a lot of great things about this company. Then a couple hours and about 20 beauty gurus later, I decide to place a...

1.7
#575328
I found a code to get any curling wand for $27 WITH SHIPPING. That was supposed to be the total price of my entire order. I suspected it might go up slightly since I'm from Canada, which it did. I put in my address and it changed my total to $40, which I was still fine...
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NuMe
NuMe
NuMe Verified Representative

NuMe always works to provide a convenient customer experience and we will not bill a customer beyond the amount reflected at checkout. Once we submit the charge to your bank, ...

Anonymous
Anonymous

This is happening to me now! What happened after, were they able to refund the extra charges they took from you? I made two orders from nume and they took out more money then ...

1.0
#669806
I have an Octowand, which I received as a Christmas gift 2 years ago. After using it less than 10 times, (approximately 6 months ) the unit stopped working and just wouldn’t turn on at all. I have a number of other wands, so just put it away and started using the...
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NuMe
NuMe
NuMe Verified Representative

Hi there, we're so sorry to hear that your issue was never resolved! We usually do require a NuMe order number or valid proof of purchase to be eligible for our warranty. We u...

2.5
#1365197
I did research online when I bought my NuMe flat iron and curling wand set. People seemed to love how well the products worked, so I decided to give them a try. Based on the reviews I expected salon-quality products. The products I ordered did not work nearly as well...
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1.8
#1303196
My NuMe order arrived yesterday, and naturally, as any excited woman would, I tried the products my hair dresser recommended! This included the classic wand, megastar straightener, and signature blow dryer & diffuser. All of these were underwhelming at best....
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Anonymous
Vanesa Fuentes

My husband ordered for my bday on february a travel kit wich i was in love with it. After 4 times that i used the hair straighner it broke on side like a crayola i called and ...

2.9
I liked
  • Packaging was nice
I didn't like
  • Horrible return policy
#1231322
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NuMe - Flat iron heating to highest setting on low temperature

My flat iron which I love is heating to the hugest setting no matter where I turn the temperature dial. Cara Chambers Las Vegas
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money
Website
#1302483
Show

Don't trust NUME

I got one of their straightners and a curling wand set which I had trouble over heating so I went to go back to their website but they went out of business. It was then that I was all the bad reviews. Now they're started back up again.
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money
Website
#1274148
I bought the Titan 3-Barrel set three years ago. I loved that I could switch between the different sizes and overall my curls always turned out great. Unfortunately, not even a year after buying the product, it stopped working. It wouldn't heat up, and I maybe used it...
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3.3
#1263723
I ordered the Nume lustrum 5 in 1, because I am doing my hair for both of my proms. I was so excited to try out all the different wands. It gets here a day before my prom and it will not turn on. The base of it doesn’t work, there fore I can’t use any of the wands that...
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2.2
#1232664

Contact NuMe

Mailing Address:
NuMe
19736 Dearborn St
Chatsworth, California 91311
United States
Phone:
(747) 237-7819
More
Ever since I used the Nume my hair looks dry fried and puffy. Never again will use it!!!
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NuMe
NuMe
NuMe Verified Representative

Hi there,I'm so sorry to hear about the troubles you've experienced with your NuMe tool. :\ We'd love to help you out here so please contact our customer service department di...

#1180140