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Hi there, I absolutely love Nume products. I received the Nume Titan 3 Curling Iron as a gift and I have been loving it. It recently blew on me and would not turn back on. I plugged it in and it heat up within 5 minutes. I started curling my hair; and then all of a...
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Anonymous
NuMe Customer Care

Hi there,We're so sorry to hear about the troubles with your Titan 3. We do have a 1 Year Limited Warranty on all of our heat styling tools so if you are currently experiencin...

Anonymous
Stephanie

Looks like a trend of bad products I also purchased a set and I continuously get error message and no heating. I by no means agree with the 49.99 for a replacement under warra...

1.7
#963683
Do not buy this product.... mine *** stopped working all of a sudden.... out of nowhere.... 250$ product that stopped working out of nowhere and for NO reason.
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NuMe
Anonymous
NuMe Verified Representative

email Anne at anne@numeusa.com, she will help you out!

Anonymous
Anonymous

I had excellent customer service! One of my wands didn't work and I emailed the company and they sent me a replacement - no questions asked.

#961894
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Short Review on November 22, 2016

WORST straightener ever! Do not spend your money on one. Completely fried my hair.
#959421
Bought the lustrum set and loved it for 2 months. Then the swivel cord stopped working and now i have to hold it in a certain position for it to heat up. Not worth the money for how long it lasts, Poor quality, Would love a replacement or refund. Out money and no...
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NuMe
NuMe
NuMe Verified Representative

Hi. Thank you for sharing your feedback and I'm sorry to hear that you were not able to enjoy your tool for very long. Our products are some of the best quality tools in the i...

Anonymous
***ed

OK I thought I had done something wrong. I bought the same set only had it for about 4 months and it keeps turning off. I also have to hold the swivel cord a certain way. I pa...

Resolved

I have never had a bad experience with any curling or straightening products before. The NuMe 25mm curling want (titanium) burned my hair SO bad I had to chop it off and watch it break out for months. It was a traumatizing experience and I lost so much hair. I will...
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user55364982
user55364982

Following my complaint, Nume contacted me and were very kind to send out another curling wand, this time it was ceramic, to ensure that it wouldn't be damaging to my hair (fre...

NuMe
NuMe
NuMe Verified Representative

As with any beauty product, it takes finding the right tool for your hair type to find the match made in heaven. If the power of the Titan 3 is overwhelming for your hair type...

#942055
I bought this product thinking because of the high price it would be worth it and better than my drug store flat iron. Wrong! The packaging and shipping time was fine but the flat iron has ruined my curls and my hair. My curls were fine even when I was using a regular...
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NuMe
NuMe
NuMe Verified Representative

Hi. Thank you for taking the time to share your feedback and I am sorry to hear that you are not loving your new iron. Our tools are made from high quality materials, unlike d...

3.5
#937059
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Nume Flat Iron Review

I ordered two flat irons and only received one. I can't reach anyone by phone or email. Haven't heard back from anyone. I'm out 180.00. I'm will be getting some help with this probably from the media. Horrible company!!!
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#917340
I HAVE TRIED TO CALL NUMEROUS TIMES AND NOBODY ANSWERS THE PHONE. MY ORDER HAS BEEN PROCESSING FOR OVER 2 WEEKS BUT IT DOESN'T TELL YOU WHY IT HASN'T SHIPPED. YOU HAVE TO COMPLAIN AND COMPLAIN FOR THEM TO EVEN RESPOND TO YOU. EMAILING IS NO HELP BECAUSE THEY GIVE YOU...
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NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

1.0
#903842
I had placed an order a few days ago and it was saying that there was a link error when I tryed to confirm my order so I kept trying but nothing so I thought nothing of it until my bank called me because they saw the amount of transactions that were done but my bank...
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NuMe
NuMe
NuMe Verified Representative

Hi, can you please let me know if your situation was handled properly? I know it was quite a few months ago and I am hoping that the transaction/charges were voided. You can r...

NuMe
NuMe
NuMe Verified Representative

The NuMe Customer Care Team always works to provide high quality customer service that matches our high quality tools, and if your experience with my team was anything but exc...

1.0
#842354
NuMe - Lustrum Curling Iron Review from Birmingham, Birmingham
I purchased a Lustrum set 4 months ago. My favourite one amongst them was the 32 mm wand. It was working fabulously while I was in India. Now I'm the middle east and for some odd reason the 32 mm won't heat up while all the others will. I tagged nume style on my...
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NuMe
NuMe
NuMe Verified Representative

All NuMe tools purchased from our site or authorized re-sellers come with a 1 year Limited Manufacturer's Warranty, which allows you to replace and continue to use the tools y...

3.6
I liked
  • Among the lustrum set
  • 32mm was my favourite
  • That it curls my hair just the way i want it
#831916